Yet another disappointing tale of Thai Airways in-flight services. I was on board on 18th September 2015, flight TG629 from Hong Kong to Bangkok.
This really came as a shocker when the crew did not serve the food to me even after taking my meal order and asking my preferable option. I waited for almost 25 minutes whereas all other fellow passengers almost finished their meals. And then all of a sudden I was told that my preferred option (Chicken with Fried Rice) was finished and I should take Pork. When I told them that I don't eat pork and that I placed my order at least 30 minutes before, they lied to me and told me that there were few chicken meals and got finished whereas it was served to most of the fellow passengers even after I placed the order.
My plate remained empty and I was made to see others having their food as if it was my punishment. I was watching and others were enjoying their meals. Pissed off, when I threatened the crew about complaining the whole matter to Thai Head Office and asked for complaint form, then suddenly within 5 minutes, I was offered the same meal (Chicken with Fired Rice), which they told me was finished. .
. This was the height of manipulation and unprofessional behavior. This was not expected from a Premium Flight like Thai. Now I have decided that I will never fly with Thai Airways again.
I bought the ticket in extra and expensive amount because of the good reputation that the Thai has created over the time but to my great disappointment, I had an absolutely embarrassing, filthy, painfully unforgettable and unhappy experience. I will not recommend anyone to fly with Thai Airways ever. .
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Full refund.